Customer Refund Policy

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Notification of Intent to Return

Customers wishing to return an item for a refund must notify us within 2 days of receiving their order. Notification must be made through our customer service portal, email, or phone, providing the order number and reason for the return.

Eligibility for Returns

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Certain types of goods, such as perishable items, custom products, and personal care goods, are exempt from being returned.

Processing Returns

Once the returned item is received and inspected, we will send an email notification of the receipt. We will also notify the customer of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If a refund has not been received within the expected timeframe, customers should first check their bank account again and then contact their credit card company or bank, as it may take some time before the refund is officially posted. If the refund still has not been received, customers should contact us for further assistance.

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